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The Intersection : J.M. Wilson Blog

8 Reasons Why Smiling is Good for You

Posted by Christine Russon on Sep 30, 2014 9:03:00 AM

Did you know there are many reasons why smiling is good for you?

In a recent team building session, my co-worker Cheryl Banks and I shared eight reasons why smiling is great for you, your customers and your co-workers.  

While many people don't realize it, smiling is a simple act that can have a great impact on you and those around you.  

Sharing a smile and a word of encouragement with a co-worker can brighten their outlook and make you feel great for helping them in the process.  Smiling can also open doors both personally and professionally to help you accomplish your life and career goals.  

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Topics: employee wellness, smiling, inspiration

How to Prevent Water Damage From Roof Ice Dams

Posted by Beth Hughes on Sep 26, 2014 4:39:00 PM

Have you seen water damage claims from your insureds that are resulting from ice dams?  With the intense winter that most of the country faced this year, roof ice dam damage may have been more prevalent for your insureds.

Here are a few steps from Michigan Fire Claims that you can share with your insureds to help them prevent or avoid future damage from ice dams.

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6 Items To Consider Before Your Agency's Next Video

Posted by Kristin O'Leary on Sep 23, 2014 2:02:00 PM

Have you considered creating videos to highlight your agency's culture, expertise, or philanthropy?

Video is a exceptional way to show who you are as a company and how you can serve your customers. Here are six video marketing tips to consider as you plan your agency's next video.

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Topics: video marketing

17 Telephone Tips You Should Use Today

Posted by Shawna McCafferty on Sep 16, 2014 8:00:00 AM

In this day and age, the telephone is quickly becoming something of the past, as more people opt to communicate with one another via text or email.  We live in a fast paced world and we like things that are straight forward and to the point.  We prefer to do things on our own time and we don’t want to be bombarded with unsolicited questions or conversation. 

However, the telephone still has many advantages over text and email. 

It actually saves us time in the long run by allowing us to discuss matters more efficiently, rather than sending an email, waiting for a response, sending a follow up question, waiting for a response, etc.  The telephone also saves us time by reducing the need to clarify messages that were misinterpreted through text or email. 

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Topics: Customer Service, telephone tips

I believe in you

Posted by Erin Dey on Sep 9, 2014 11:07:00 AM

My eight year old was standing on the diving board at my grandparents' pool getting ready to jump in the for the first time without a life jacket.  His knees were shaking as his toes curled around the edge of the board.  I could tell by looking at him that he was about to slowly back up, and get off the board, without following through.  Standing in the shallow end I started chanting to him: I believe in you, I believe in you, I believe in you.  He looked at me, with an expression on his face of courage.  He jumped in.  He did it.  And as he came up from the water, he was so delighted with himself!  (And like any mom, I was so proud!)  Later that evening as I was tucking him in bed, he said something to me that I assumed was an understood feeling: “Thanks for believing in me, Mom”.  This really had me thinking – how could my son NOT know this?  How could he not carry this message with him wherever he goes?

Words are powerful. 

What we speak and how we use our words can build someone up, or break someone down.  Working for a company of 100 employees, sitting face to face with numerous agents, teaching classes, conducting training sessions ... you use your voice as a very large tool.  Are you using your words and your voice to spread joy?  Or is it just creating noise?  Static?  Negativity?  

In sales and customer service, often times our words are the only tools that we have. 

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Topics: Professional Development, public speaking

Understanding the Agent and Managing General Agency Relationship

Posted by Cathy Baldwin, CIC on Sep 2, 2014 8:09:00 AM

Recently, Insurance Business America featured an article titled: “Agents Speak Out About MGAs” .  Agents were surveyed about their expectations, desires and their experiences in working with a variety of managing general agents. 

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Topics: managing general agency, mga

4 Ways to Improve Your Listening Skills

Posted by Sarah O'Day, PHR, CISR on Aug 26, 2014 12:48:00 PM

“If we were supposed to talk more than we listen,
we would have two tongues and one ear.”  -Mark Twain

In my position as Human Resources Manager having good listening skills is a must.  In fact, having good listening skills in life is important. 

Here are four ways that you can show the other person in the conversation that what they have to say is important.

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Topics: Professional Development, listening, listening skills

14 Key Facts About Flooding and Flood Insurance

Posted by Calvin McNamara on Aug 19, 2014 7:52:00 AM

Flooding is a potential hazard that definitely raises cause for concern.   We all witnessed the devastation of Hurricane Sandy, which showed everyone how disastrous flooding can be. 

Recently, the Detroit, Michigan area also experienced dangerous flooding conditions. 

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Topics: flood insurance, michigan flood insurance, flood facts

Bonding for Commercial Contractors : Work On Hand Reports

Posted by Steve Kuykendall on Aug 12, 2014 7:56:00 AM

Most bond companies, when first underwriting an account for bonding, are doing so because the contractor has a specific request. But the bond underwriter, while underwriting the account for the specific request, will also be underwriting the account for a total work program.

Why is it important for an underwriter to know the total amount of work a contractor has in progress?

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Topics: commercial contractor bonds, Surety, bonds, commerical surety, commercial contractor bonding, work on hand reports

The Art of Underwriting

Posted by Roxanne Barry, CIC, CISR on Aug 5, 2014 7:55:00 AM

I’ve been underwriting now for about 15 years. I truly love the process – picking something apart, understanding what it is, what its risks are, and of course, how to price accordingly, and with the best market! I love to paint as a hobby, so its easy for me to see underwriting as an “art”, there is a great deal of creativity involved in the underwriting process.

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Topics: underwriting

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