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The Intersection : J.M. Wilson Blog

What is the Difference between a Cyber Liability Policy and a Cyber Liability Endorsement?

Posted by James Reincke, AU, AIS on Oct 21, 2014 11:34:14 AM

With more and more insurance carriers developing a cyber liability endorsement that can be added to their current package or monoline general liability policies, you have to ask yourself, what is best for my client?  

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Topics: cyber liability

Good Stress - Bad Stress

Posted by Jeanne Callan, CPCU on Oct 14, 2014 12:11:38 PM

When someone says the word “stress,” what is the first thought that comes to mind?  For most of us, this word has negative connotations.  We think of the negative effects of too much stress.  We recall cartoon pictures of a frazzled individual looking like they just stuck their finger in an electrical socket. 

When you really think about it, stress is not all bad. 

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Topics: Professional Development, stress management

Your 7 Point Claims Checklist

Posted by Thomas Tobolic on Oct 7, 2014 9:34:31 AM

The bad news is that losses can occur at anytime, some being more severe than others. The good news is  JM Wilson is here to help! There are seven pieces of information that are vital to include when filing a claim. 

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Topics: claims, insurance claims

8 Reasons Why Smiling is Good for You

Posted by Christine Russon on Sep 30, 2014 9:03:00 AM

Did you know there are many reasons why smiling is good for you?

In a recent team building session, my co-worker Cheryl Banks and I shared eight reasons why smiling is great for you, your customers and your co-workers.  

While many people don't realize it, smiling is a simple act that can have a great impact on you and those around you.  

Sharing a smile and a word of encouragement with a co-worker can brighten their outlook and make you feel great for helping them in the process.  Smiling can also open doors both personally and professionally to help you accomplish your life and career goals.  

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Topics: employee wellness, smiling, inspiration

How to Prevent Water Damage From Roof Ice Dams

Posted by Beth Hughes on Sep 26, 2014 4:39:00 PM

Have you seen water damage claims from your insureds that are resulting from ice dams?  With the intense winter that most of the country faced this year, roof ice dam damage may have been more prevalent for your insureds.

Here are a few steps from Michigan Fire Claims that you can share with your insureds to help them prevent or avoid future damage from ice dams.

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6 Items To Consider Before Your Agency's Next Video

Posted by Kristin O'Leary on Sep 23, 2014 2:02:00 PM

Have you considered creating videos to highlight your agency's culture, expertise, or philanthropy?

Video is a exceptional way to show who you are as a company and how you can serve your customers. Here are six video marketing tips to consider as you plan your agency's next video.

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Topics: video marketing

17 Telephone Tips You Should Use Today

Posted by Shawna McCafferty on Sep 16, 2014 8:00:00 AM

In this day and age, the telephone is quickly becoming something of the past, as more people opt to communicate with one another via text or email.  We live in a fast paced world and we like things that are straight forward and to the point.  We prefer to do things on our own time and we don’t want to be bombarded with unsolicited questions or conversation. 

However, the telephone still has many advantages over text and email. 

It actually saves us time in the long run by allowing us to discuss matters more efficiently, rather than sending an email, waiting for a response, sending a follow up question, waiting for a response, etc.  The telephone also saves us time by reducing the need to clarify messages that were misinterpreted through text or email. 

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Topics: Customer Service, telephone tips

I believe in you

Posted by Erin Dey on Sep 9, 2014 11:07:00 AM

My eight year old was standing on the diving board at my grandparents' pool getting ready to jump in the for the first time without a life jacket.  His knees were shaking as his toes curled around the edge of the board.  I could tell by looking at him that he was about to slowly back up, and get off the board, without following through.  Standing in the shallow end I started chanting to him: I believe in you, I believe in you, I believe in you.  He looked at me, with an expression on his face of courage.  He jumped in.  He did it.  And as he came up from the water, he was so delighted with himself!  (And like any mom, I was so proud!)  Later that evening as I was tucking him in bed, he said something to me that I assumed was an understood feeling: “Thanks for believing in me, Mom”.  This really had me thinking – how could my son NOT know this?  How could he not carry this message with him wherever he goes?

Words are powerful. 

What we speak and how we use our words can build someone up, or break someone down.  Working for a company of 100 employees, sitting face to face with numerous agents, teaching classes, conducting training sessions ... you use your voice as a very large tool.  Are you using your words and your voice to spread joy?  Or is it just creating noise?  Static?  Negativity?  

In sales and customer service, often times our words are the only tools that we have. 

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Topics: Professional Development, public speaking

Understanding the Agent and Managing General Agency Relationship

Posted by Cathy Baldwin, CIC on Sep 2, 2014 8:09:00 AM

Recently, Insurance Business America featured an article titled: “Agents Speak Out About MGAs” .  Agents were surveyed about their expectations, desires and their experiences in working with a variety of managing general agents. 

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Topics: managing general agency, mga

4 Ways to Improve Your Listening Skills

Posted by Sarah O'Day, PHR, CISR on Aug 26, 2014 12:48:00 PM

“If we were supposed to talk more than we listen,
we would have two tongues and one ear.”  -Mark Twain

In my position as Human Resources Manager having good listening skills is a must.  In fact, having good listening skills in life is important. 

Here are four ways that you can show the other person in the conversation that what they have to say is important.

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Topics: Professional Development, listening, listening skills

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