Managing General Agency
Excess and Surplus Lines Broker

The Intersection : J.M. Wilson Blog

17 Telephone Tips You Should Use Today

Posted by Shawna McCafferty on Sep 16, 2014 8:00:00 AM

In this day and age, the telephone is quickly becoming something of the past, as more people opt to communicate with one another via text or email.  We live in a fast paced world and we like things that are straight forward and to the point.  We prefer to do things on our own time and we don’t want to be bombarded with unsolicited questions or conversation. 

However, the telephone still has many advantages over text and email. 

It actually saves us time in the long run by allowing us to discuss matters more efficiently, rather than sending an email, waiting for a response, sending a follow up question, waiting for a response, etc.  The telephone also saves us time by reducing the need to clarify messages that were misinterpreted through text or email. 

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Topics: Customer Service, telephone tips

I believe in you

Posted by Erin Dey on Sep 9, 2014 11:07:43 AM

My eight year old was standing on the diving board at my grandparents' pool getting ready to jump in the for the first time without a life jacket.  His knees were shaking as his toes curled around the edge of the board.  I could tell by looking at him that he was about to slowly back up, and get off the board, without following through.  Standing in the shallow end I started chanting to him: I believe in you, I believe in you, I believe in you.  He looked at me, with an expression on his face of courage.  He jumped in.  He did it.  And as he came up from the water, he was so delighted with himself!  (And like any mom, I was so proud!)  Later that evening as I was tucking him in bed, he said something to me that I assumed was an understood feeling: “Thanks for believing in me, Mom”.  This really had me thinking – how could my son NOT know this?  How could he not carry this message with him wherever he goes?

Words are powerful. 

What we speak and how we use our words can build someone up, or break someone down.  Working for a company of 100 employees, sitting face to face with numerous agents, teaching classes, conducting training sessions ... you use your voice as a very large tool.  Are you using your words and your voice to spread joy?  Or is it just creating noise?  Static?  Negativity?  

In sales and customer service, often times our words are the only tools that we have. 

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Topics: Professional Development, public speaking

Understanding the Agent and Managing General Agency Relationship

Posted by Cathy Baldwin, CIC on Sep 2, 2014 8:09:12 AM

Recently, Insurance Business America featured an article titled: “Agents Speak Out About MGAs” .  Agents were surveyed about their expectations, desires and their experiences in working with a variety of managing general agents. 

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Topics: managing general agency, mga

4 Ways to Improve Your Listening Skills

Posted by Sarah O'Day, PHR, CISR on Aug 26, 2014 12:48:00 PM

“If we were supposed to talk more than we listen,
we would have two tongues and one ear.”  -Mark Twain

In my position as Human Resources Manager having good listening skills is a must.  In fact, having good listening skills in life is important. 

Here are four ways that you can show the other person in the conversation that what they have to say is important.

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Topics: Professional Development, listening, listening skills

14 Key Facts About Flooding and Flood Insurance

Posted by Calvin McNamara on Aug 19, 2014 7:52:30 AM

Flooding is a potential hazard that definitely raises cause for concern.   We all witnessed the devastation of Hurricane Sandy, which showed everyone how disastrous flooding can be. 

Recently, the Detroit, Michigan area also experienced dangerous flooding conditions. 

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Topics: flood insurance, michigan flood insurance, flood facts

Bonding for Commercial Contractors : Work On Hand Reports

Posted by Steve Kuykendall on Aug 12, 2014 7:56:16 AM

Most bond companies, when first underwriting an account for bonding, are doing so because the contractor has a specific request. But the bond underwriter, while underwriting the account for the specific request, will also be underwriting the account for a total work program.

Why is it important for an underwriter to know the total amount of work a contractor has in progress?

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Topics: commercial contractor bonds, Surety, bonds, commerical surety, commercial contractor bonding, work on hand reports

The Art of Underwriting

Posted by Roxanne Barry, CIC, CISR on Aug 5, 2014 7:55:53 AM

I’ve been underwriting now for about 15 years. I truly love the process – picking something apart, understanding what it is, what its risks are, and of course, how to price accordingly, and with the best market! I love to paint as a hobby, so its easy for me to see underwriting as an “art”, there is a great deal of creativity involved in the underwriting process.

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Topics: underwriting

What Is The Forecast? Weather Insurance : What You And Your Client Need To Know

Posted by Terry McFaul on Jul 29, 2014 11:17:21 AM

Summer is a time for concerts, weddings, fairs, fundraisers, car shows and many other special events.  Insuring these events has become more complicated.  Most of us are familiar with writing the general liability, liquor liability and even the participant liability.  How often are we thinking about what happens if the event is canceled?

What happens if the event is rained out, or a performer cancels?  What financial loss could the insured suffer?  Who should have event cancellation or weather insurance?  In this blog, I am going to talk about weather insurance and, specifically, cancellation due to rain. 

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Topics: excess and surplus insurance, weather insurance, weather cancellation insurance

Top 25 Workplace Complaints : What Bothers You?

Posted by Sarah O'Day, PHR, CISR on Jul 22, 2014 8:15:30 AM

I am constantly looking for articles that talk about how to engage your staff and how to keep employees.

I recently saw an article about a study done by a London based company which identifies the top 25 workplace complaints.  The interesting part is, I believe we all can relate to what is bugging them, even though we are thousands of miles away.

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Topics: human resources, workplace complaints

Interview with Our Experts : Towing Insurance 101 [VIDEO]

Posted by Kristin O'Leary on Jul 15, 2014 11:06:59 AM

Does your agency write towing insurance coverage?  

Recently, Christa Loudin, J.M. Wilson Transportation Underwriter, spoke about some of our agents' most frequently asked towing insurance questions.  Using this compilation of questions, we created a video that we hope is a helpful resource for you and your agency.  

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Topics: transportation, excess and surplus insurance, towing insurance, towing

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